FAQ

Frequently asked questions

General

1. Can I customize my tumbler?

Not yet—but it’s coming soon! We are working on a feature that will allow you to choose unique colours, icons, and even add your name from our extensive collection. For now, you can select from our pre-set designs inspired by hobbies, interests, and professional themes.

2. What materials are your tumblers made of, and how should I care for them?

Our tumblers are made from high-quality stainless steel. While durable, they are not recommended for dishwasher use, as this could scratch the designs. For best results, hand wash with soap and warm water. Follow these care instructions:

Wash with warm water and a gentle cleaning solution before first use.
Clean using a soft sponge or cloth.
Rinse thoroughly and dry immediately with a clean towel.

For deep cleaning, let a mixture of baking soda and warm water sit in the tumbler for up to an hour. Rinse thoroughly and then wash with a gentle cleanser.

3. What sizes and features are available for your tumblers?

We offer a variety of sizes and styles to cater to different needs:

400 ml coffee mugs
400 ml kid bottles in different colours
550 ml tumblers with a handle
600 ml straight tumblers without a handle
650 ml tumblers with a handle
900 ml straight tumblers without a handle
900 ml tumblers with a handle
1.2 L tumblers with a handle

All products are fully insulated to keep beverages hot or cold for 12–24 hours. Additionally, they are leak-proof because of the secure lid and come with a protective straw cover.

4. What payment options do you accept?

We accept PayPal, Afterpay, and Stripe, offering you a variety of secure payment methods for your convenience.

5. How can I contact you if I have questions?

For any inquiries or assistance, please contact us via email at info@topsip.com.au. We’re here to help with any questions you may have.

6. Do you offer discounts for bulk or corporate orders?

Yes, we do! For further details on discounts for university, company or bulk orders, please email us at info@topsip.com.au.

7. Are your tumblers environmentally friendly?

Yes, sustainability is a core part of our mission. Our tumblers are designed for long-term use and manufactured using stainless steel, one of the most recyclable and eco-friendly materials available. By choosing our products, you’re supporting a more sustainable and environmentally responsible lifestyle.

8. How will I be informed about updates to your policy?

If there are any changes to our policies, we will notify our customers through our social media platforms and our email newsletter for those who have subscribed. Stay connected with us to remain informed about updates that may impact your orders.